Warranties and Guarantees

Beds Etc does not make any warranties, either written or implied. All warranties are between customer and manufacturer. Beds Etc will, however, be glad to assist you with any warranty questions. Please note, as stated on warranties, all costs incurred in servicing warranty issues are the responsibility of the original customer. Beds Etc only deals with recognised brands that adhere to the highest quality manufacturing standards. Therefore, every product sold by Beds Etc is backed by a manufacturer’s warranty against any defective workmanship or materials for a period determined by the manufacturer. This period will consist of a guarantee period and a warranty period. Please note that the above guarantee or warranty is not given by Beds Etc but rather by the manufacturer – it is the sole discretion of the manufacturer to back up the warranty or guarantee and Beds Etc cannot be held liable should the manufacturer not honour any such warranty or guarantee.

If a claim raised, is found to be valid within the guarantee period there will be no cost to the customer for repairing or replacing. If the claim is raised within the warranty period, a pro-rata charge will be applied and charged to the customer.

So, if you have bought a bed with a ten-year manufacturer’s warranty and a 1-year guarantee, then this means that in the first year (depending on the manufacturers terms), you will be reimbursed in full for any defective workmanship or the bed will be replaced. This is known as a guarantee. After this time has lapsed, you will be asked to pay a pro-rata cost for any repairs for the remaining years in the warranty period.

You will receive a manufacturer’s warranty and or guarantee card with your purchase or this may be on the label of the product bought. Refer to the product you have purchased for specific warranty and guarantee details as each manufacturer offers different terms for each of the products. 

In the event of having to make a claim – then please send your claim in writing to: sales@bedsetc.co.za – should you not get a response within 5 working days then please call 0829641777 / 082 578 8130. Please allow for up to two weeks for evaluation of your claim which may include an inspection of your goods. You will need to keep your proof of purchase, product guarantee or warranty card in a safe place. We recommend placing it into an envelope and inserting it between your base and mattress for safe keeping. We suggest that you purchase one of our Waterproof Mattress Protectors for the manufacturer not to void any valid claim as a stained bed will automatically void the manufactures warranty and or guarantee.

Due Memory Foam not being used in mattresses any longer, should you order any of our beds online and ask for Memory foam, all warranties and guarantees shall be void. Memory foam loses its memory over a certain period, and this is normally mistaken for a manufacturer fault.

Mattress Care

Here are some simple hints on how to get the best performance from your new mattress.

  • Rotate your mattress clockwise from head to toe 180 degrees. The next time rotate again head to toe as indicated. Remember to rotate your mattress every 2 weeks for the first 3 months and thereafter, every 2 months.
  • Body impressions are a perfectly normal occurrence in your new mattress and should not be confused with sagging. The layers of upholstery are designed to compress with use and will compress first in the areas you have slept on. These are more noticeable in the morning. Body impressions are not a structural defect but merely an indication that your new mattress is adjusting to your individual shape.
  • Your new mattress might have one sleeping surface, which means that you will probably never have to flip the mattress – this is called a non turn mattress. This type of mattress has upholstery padding which increases its longevity and support performance. Do not attempt to sleep on the non-sleep surface of the mattress, as it is not made for that purpose.
  • Handles, if fitted, should only be used to position the mattress, as they may pull out if used to support the full mass of the mattress.
  • Carry your mattress flat or on its side. It is easier to handle, and you will be less likely to damage the mattress. If you have bought a pocket spring mattress, then please note that this mattress needs to be always stored flat and when moving needs to be carried and transported flat as the individual pocket springs may shift if not, always kept flat.
  • Keep your bedding clean or otherwise the manufacturer may waiver the guarantee and warranty. We suggest using a mattress protector and occasionally vacuuming your mattress (excessive vacuuming will damage the filling and fibres contained in the upholstery layers in the mattress).
  • Give your new mattress time to “air” upon removal from its plastic packaging. Dispose of all plastic packaging as soon as possible and for safety’s sake, do not leave near children.
  • We recommend replacing the base when purchasing a new mattress. An old base may not provide sufficient support. It may appear that your new mattress is sagging when it is really the base, which supports the entire mattress.
  • Give yourself time to adjust to the new feel and support of your new mattress, like a new pair of shoes it may take a few days to wearin and become comfortable.
  • Do not stand or jump on your mattress. It was not built for that kind of weight concentration or abuse.
  • Do not bend your mattress as this may cause damage to the internal structure of your mattress.   Rather flex than bend the mattress when going through doorways and do not bend the corners when putting on fitted sheets.
  • Do not remove the label on your mattress – this serves as a means of identification to establish your warranty period and rights.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfil your specific request. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Returns Policy

Beds Etc is committed to service excellence. If you are not getting the service you deserve, please contact us on 082 964 1777 or 082 578 8130 so we can investigate any issues you are experiencing and correct them.

 Beds Etc respects consumer rights and you have the right to return any damaged goods only if they are still in the original packaging. Should the packaging be opened and then resealed – then we unfortunately cannot accept any return as a mattress is a very hygienic product and once opened cannot be re sold to a third party – please refer to the guarantee and or warranty section should there be a fault by the manufacturer. There might also be a handling and or delivery / collection fee charged by the manufacturer, each case is different so please refer your complaint to us and we will advise of charges if any.

 We would like to make your customer experience as pleasant as possible. If you have bought any goods and you are experiencing problems with the goods and would like to return them, we will be happy to assist on the following conditions:

  • The Goods are still in their original packaging and unused. (This is allowed to a maximum of 7 days from date of purchase and or delivery).

  • The goods delivered were defective or damaged during delivery or shipment – Please do not accept goods from delivery if you find the goods damaged in anyway – we suggest that you avail yourself at the time of delivery to make sure that the goods received are in original packaging and not damaged in anyway.  This must be reported on the same day or at least within 24 hours of delivery and you have not accepted the condition on the delivery note.

  • You received the wrong order – this again needs to be reported within 24 hours of delivery and or purchase.

  • You may not return goods if after having been supplied the goods you have partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined, or added to, blended, or combined, or embedded within other products or property.

  • Please Note: Pillows, mattress protectors and pillow protectors are non-refundable and cannot be returned once the original seal has been opened.

Refunds

Refunds will be initiated once all goods are returned to Beds Etc/ Manufacturer and will be processed to the account or credit card that payment was received from. Refunds could take up to fourteen days.   If paid in Cash, then an EFT to the purchaser’s bank account will be done within 72 hours of receiving the goods back – return of goods is for the account of the purchaser unless the goods were damaged as stipulated above in the returns policy.

Please note that once a sale has been concluded then these terms and conditions are deemed to have been accepted.